Privacy Policy – Qunci Villas Resort
1. Identity of the Data Controller
Qunci Villas Resort (“Qunci Villas”, “we”, “our”, or “us”) operates as a data controller in respect of personal data collected through our website, reservation systems, and on-property services.
Address: Jl. Raya Mangsit, Senggigi, Lombok, Indonesia
Email: [email protected]
Phone: +6282235346150
2. Scope of This Policy
- Website visitors
- Guests and prospective guests
- Event and dining reservations
- Marketing communications subscribers
3. Categories of Personal Data
3.1 Identification Data
- Full name, nationality
- Passport/ID details
- Date of birth
3.2 Contact Data
- Email address
- Phone number (including WhatsApp)
3.3 Reservation & Transaction Data
- Booking details
- Payment details (via third parties)
- Billing information
3.4 Guest Preference Data
- Dietary requirements
- Special occasions
- Stay history and preferences
3.5 Technical Data
- IP address
- Device and browser info
- Analytics & cookies
3.6 Marketing Data
- Subscription preferences
- Email engagement
4. Purposes of Processing
- Reservation management
- Legal compliance
- Personalization of guest experience
- Service improvement
- Marketing (with consent)
- Security & fraud prevention
5. Legal Basis for Processing
- Contractual necessity
- Legal obligations
- Legitimate interests
- Consent
6. Guest Profiling and Personalization
We may analyze guest preferences and stay history to provide tailored experiences, recommendations, and offers.
7. Communication via WhatsApp
By providing your number, you may receive reservation updates, concierge communication, and promotional messages
8. Data Sharing
- Payment providers
- Online travel agencies
- Cloud & IT providers
- Marketing platforms
- Authorities (if required)
9. International Transfers
Data may be transferred outside Indonesia with appropriate safeguards such as contractual clauses and compliance checks.
10. Data Retention
Data is retained only as long as necessary for legal, contractual, and operational purposes.
11. Your Rights
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict or object processing
- Withdraw consent
12. Cookies
We use cookies to enable functionality, analyze usage, and support marketing. You can manage cookies via browser settings.
13. Security
We implement encryption, secure servers, and access controls, but no system is completely secure.
14. Third-Party Links
We are not responsible for privacy practices of third-party websites.
15. Policy Updates
This policy may be updated anytime. Changes will be published on this page.
16. Contact
Qunci Villas Resort
Jl. Raya Mangsit, Senggigi, Lombok, Indonesia
Email: [email protected]
Phone: +6282235346150
Your Privacy at Qunci Villas
We collect only the information necessary to deliver a seamless, personalized, and secure experience.
- Manage reservations
- Personalize your stay
- Communicate with you
- Improve services
- Share offers (with consent)
You may request access, correction, or deletion of your data at any time.