Privacy Policy – Qunci Villas Resort

Qunci Villas Resort (“Qunci Villas”, “we”, “our”, or “us”) operates as a data controller in respect of personal data collected through our website, reservation systems, and on-property services.

Address: Jl. Raya Mangsit, Senggigi, Lombok, Indonesia
Email: stay@quncivillas.com
Phone: +6282235346150

• Website visitors
• Guests and prospective guests
• Event and dining reservations
• Marketing communications subscribers

3.1 Identification Data

• Full name, nationality
• Passport/ID details
• Date of birth

3.2 Contact Data

• Email address
• Phone number (including WhatsApp)

3.3 Reservation & Transaction Data

• Booking details
• Payment details (via third parties)
• Billing information

3.4 Guest Preference Data

• Dietary requirements
• Special occasions
• Stay history and preferences

3.5 Technical Data

• IP address
• Device and browser info
• Analytics & cookies

3.6 Marketing Data

• Subscription preferences
• Email engagement

• Reservation management
• Legal compliance
• Personalization of guest experience
• Service improvement
• Marketing (with consent)
• Security & fraud prevention

• Contractual necessity
• Legal obligations
• Legitimate interests
• Consent

We may analyze guest preferences and stay history to provide tailored experiences, recommendations, and offers.

By providing your number, you may receive reservation updates, concierge communication, and promotional messages

• Payment providers
• Online travel agencies
• Cloud & IT providers
• Marketing platforms
• Authorities (if required)

Data may be transferred outside Indonesia with appropriate safeguards such as contractual clauses and compliance checks.

Data is retained only as long as necessary for legal, contractual, and operational purposes.

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict or object processing
• Withdraw consent

We use cookies to enable functionality, analyze usage, and support marketing. You can manage cookies via browser settings.

We implement encryption, secure servers, and access controls, but no system is completely secure.

We are not responsible for privacy practices of third-party websites.

This policy may be updated anytime. Changes will be published on this page.

Qunci Villas Resort
Jl. Raya Mangsit, Senggigi, Lombok, Indonesia
Email: stay@quncivillas.com
Phone: +6282235346150